About us
About Pivotal Insurance Brokers
Pivotal is a relationship-based brokerage for businesses, trades and property owners right across Australia — based in Burleigh Heads on the Gold Coast, and arranged by a broker who knows your file and actually picks up the phone.
Who we are
Local to the Gold Coast, licensed Australia-wide
Based in Burleigh Heads and on the road across the coast — with clients supported nationwide.
Pivotal is built around a relationship-based approach, giving you a broker who gets to know your business rather than sending you through a call centre every time you need help.
We work with businesses across a wide range of industries and sizes — from sole traders and growing businesses through to established companies with more complex insurance requirements.
Important documents
The Rynja Pty Ltd (ABN 82 644 419 572), trading as Pivotal Insurance Brokers, is an Authorised Representative (No. 001283875) of A'Vant Guard Financial Group Pty Ltd (ABN 37 132 645 526, AFSL 544749), trading as Better Broker Network.
Our Financial Services Guide explains who we are and how we are paid.
The people
A broker on your side of the table
The Pivotal team has 30+ years' combined experience.
What we do for you
Three things every client gets. Not one of them is optional.
Placing the cover is the easy part. What you actually pay a broker for is what happens at claim time, at renewal, and every time the market moves.
Policy comparisons & quotes
We hold access to a broad panel of Australian insurers, so we compare real terms — limits, exclusions, excesses — not just premiums. You get suitable options and the reasoning behind them, in writing.
Annual policy review
Businesses change; policies quietly don’t. Every renewal we re-check the cover against what you actually do now, re-test it against the market, and tell you what moved and why.
Claims handled at no extra charge
A claim is the day the policy either works or it doesn’t. We lodge it, deal with the insurer and the assessor, push the negotiation, and stay on it through to settlement — at no extra charge. You keep running the business.
Contact
Talk to a broker, not a call centre
Get in touch
Phone 1800 385 031
Email admin@pivotalib.com.au
Office 5/91 West Burleigh Road,
Burleigh Heads QLD 4220
Find us on Google Maps
Office hours
Please email admin@pivotalib.com.au for any urgent enquiries and claims.